Connect with BMC Helix ITSM and Remedy Webinars

Currently Playing: Webinar: What's New in Digital Workplace 26.1

In the OnDemand viewing learn about the new features. The Digital Workplace just took a major leap forward and release 26.1 is packed with innovations designed to improve adoption, accelerate deployment, and deliver richer employee experiences. Join Karl Anders Falk and Deepak Rudra for an energetic walkthrough of what’s new, what’s improved, and how these updates can make a real difference for both IT teams and end users. In this webinar, you’ll explore: Smarter, richer AI interactions MS Teams users can now upload images and use rich text (RTF) for more dynamic conversations with HelixGPT Richer knowledge answers with in-line images directly in chat responses Faster, better live support experiences Helix Live Chat handover improvements that reduce wait times and seamlessly capture user feedback Quicker deployment, higher adoption Out-of-the-box Employee Navigator for Helix welcome page to dramatically reduce time to deploy A new floating icon that boosts visibility and drives user engagement Expanded access and reach Anonymous user access for Employee Navigator for Helix, extending the reach of your guest portal More power for service teams Catalog Curators can now create request surveys, edit existing services and create BWF cases, streamlining service management end to end Richer usability and questionnaire enhancements to deliver delighted end user experience What it all means for your digital workplace strategy — and what’s coming next. For the slides and Q&A visit: https://community.bmc.com/s/news/aA33n0000008WHtCAM/connect-with-helix-webinar-series