All CwR webinar recordings
Curated by: BMC Helix Events (420 videos)
In this OnDemand version of our live webinar, we walked through how the Catalog Request Agent improves the service request experience by understanding user intent, recommending the most relevant catalog services, and automatically responding to questions based on conversation history. This helps users quickly find the right catalog service without needing to search through hundreds of items. The session will be co-hosted by our product team Deepak and Daria alongside Kaf. You’ll also hear insights from our DWP Product Manager, Karl Anders-Falk, who will be leading parts of the session and sharing lessons from 26 years at BMC and 45+ years in the industry ahead of his well-earned retirement. Karl will also offer perspectives on emerging trends such as agent collaboration and vibe coding. Agenda Catalog Request Agent basics Understands user intent Suggests the right catalog item Smarter service requests Uses conversation context Reduces follow-up questions Best Practices: Utilizing the Catalog Request Agent’s intelligence MCP Integration: What Model Context Protocol (MCP) is Connect to thousands of MCP servers Demo of example use cases We’ll also include a short live demonstration to show how these capabilities work in practice. For more information visit: