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Currently Playing: Webinar: What's New In Digital Workplace (DWP) 25.3

Watch this OnDemand webinar and get an exclusive look at the latest innovations in BMC Helix Digital Workplace 25.3. This release brings powerful new capabilities designed to streamline service experiences, enhance user interactions, and increase productivity for both employees and service teams. In this 45-minute webinar, our PM’s will walk you through the top enhancements across Employee Navigator, Catalog Curator, and the core Digital Workplace platform. Employee Navigator: Live Chat Handover: Smooth transfer to human agents, even during long queues. Table Links: Quick access to item details from within tables. Fulfillment ID Search: Instantly find requests via INC/WO/CHG IDs. Comment Visibility: View and summarize request comments quickly. Rich Comments: Add formatted comments with images and bullets. Chat-Based Approvals: Approve requests via chat or voice input. Catalog Curator: Approval Mapping: Manage group/individual approvals flexibly. Input Validation: Enforce correct formats using RegEx. Delta Updates: Show only changed sections in follow-ups. Grouped Questions: Improve form readability with sectioning. Digital Workplace: Unified Notifications: Send alerts for social posts. Smart Response Actions: Use logic (math, dates, strings) in form responses.