All CwR webinar recordings
Curated by: BMC Helix Events (420 videos)
Watch our OnDemand version. In an era where speed and adaptability define success, using Innovation Suite Processes empowers teams to build intelligent, agentic tools in a matter of hours. This session explores how to harness the power of HelixGPT's IS Process tool, enterprise data integration, and real-time inference to create agents that are not only responsive—but perceptive. We’ll walk through how to: - Extend your knowledge base by using external search engines to provide content to answer end user questions. - Rapidly prototype an agent that senses user sentiment and conversational context and creates a ticket. What we will cover as use cases: - A tool to perform Google search if information not found in enterprise knowledege repositories. - A support agent that detects frustration in a user’s tone and creates a ticket. Key Takeaways - Agentic tools don’t require weeks of dev time—you can build and iterate in hours with the right prompting strategy. - Sentiment-aware agents improve user trust and engagement by responding empathetically. - Inference-first design allows agents to handle ambiguity and reduce back-and-forth.