Connect with BMC Helix ITSM and Remedy Webinars

Currently Playing: Webinar: The Cincinnati Insurance Companies - Journey With Self Service using DWP

In this OnDemand recording: Helix Admin Forum—a must-attend event for Service & Operations professionals looking to network, exchange ideas, and discover new innovations. What does it really take to move beyond SharePoint and deliver a modern, employee-centric Digital Workplace? Join us for an inside look at The Cincinnati Insurance Companies’ transformation journey, as we sit down with Chas Eddingfield, IT Service Manager, to explore how they evolved their digital workplace strategy to improve self-service, streamline IT delivery, and elevate employee experience. In this session, Chas will share candid insights into the challenges that Cincinnati Insurance faced. Focus Topics: Modernizing with Digital Workplace Improving Self-service capabilities How Innovation Suite with Digital Workplace became the catalyst for change Real-World outcomes from Implementation Agenda Highlights: Why Cincinnati Insurance decided to move beyond SharePoint The key challenges of building an effective self-service experience How their Digital Workplace strategy took shape How Innovation Suite enables automation, knowledge management, and self-service Lessons learned and best practices from real-world implementation Measurable outcomes and the impact on IT service delivery Tech Corner: Get a deeper technical perspective with Mike Verde from BMC’s Solution Engineering team, who will showcase how the solution works behind the scenes. For more details visit: https://community.bmc.com/s/news/aA33n0000008WHtCAM/connect-with-helix-webinar-series