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Currently Playing: Webinar: What’s New in DWP 25.4: Smarter Agents, Better Experiences

In this OnDemand version, come and join Kaf and Deepak as they unveil the exciting new features in DWP 25.4. This release introduces a swarm of intelligent agents designed to make interactions with Employee Navigator feel more natural, like having a real conversation in plain language. This Session covered: - A swarm of new intelligent agents that make conversations more human and intuitive. - Welcome message and suggested prompt buttons to guide users from the very first click. - A sneak preview of what’s coming soon: - Voice-to-Voice interaction. - Screensharing for seamless support and collaboration. - The ability to embed an Agentic AI-powered chat panel into any web page. - SLM for DWP Requests ensures SLA-driven, timely resolution with full visibility and automated alerts - The transition from CSAT surveys to NPS score surveys for better insight into customer and employee loyalty. Whether you’re focused on employee experience, service quality, or innovation, this release brings fresh tools to help you deliver more human, effective, and measurable interactions.