All CwR webinar recordings
Curated by: BMC Helix Events (420 videos)
Come and watch our OnDemand webinar, BMC Helix and CyberMAK for an exclusive session exploring how next-generation AI and modern service-management capabilities are transforming IT and customer service delivery. This webinar will showcase how agentic intelligence, automation, and modern workflow capabilities enable organizations to deliver smarter, faster, and more proactive services across IT and business domains. Our experts will dive into: • Modern Service Management & Enterprise Workflows: How a modern service layer improves self-service, streamlines IT and business workflows, and boosts user experience and resolution speed. • Seamless Integration & Data Preservation: How REST-based integrations preserve your existing HR, identity, and monitoring systems for a smooth, low-risk modernization path. • AI, Agentic Capabilities & Automation: How agentic intelligence reduces ticket volumes, automates actions, and delivers faster, more proactive service operations. Whether you’re moving beyond legacy systems or seeking to unlock the full potential of AI in service delivery, this session provides practical guidance and real-world examples to support your transformation journey. Discover how to strengthen your CMDB and prepare your organization for the next generation of AI-driven operations.