All CwR webinar recordings
Curated by: BMC Helix Events (425 videos)
In this OnDemand version of our webinar we take a look at BMC Helix Service Optimizer, and what is new in version 26.3. We introduce an AI-powered approach to continuously identify, prioritize, and recommend service improvements based on real user interactions. Powered by intelligent sensor agents, Service Optimizer analyzes conversations with HelixGPT to uncover missing services, outdated catalog items, and opportunities to increase automation while reducing support costs. With built-in business value metrics, organizations can prioritize improvements that deliver the greatest impact. In this webinar, we'll demonstrate how Service Optimizer helps organizations evolve their service catalog using AI-driven recommendations that improve self-service success, reduce ticket volumes, and accelerate continual service improvement. During this webinar we'll cover: • Introduction to the new Service Optimizer framework • How the Catalog Service Sensor Agent identifies service gaps • Using AI to analyze real employee conversations • Prioritizing improvements with value-based metrics • Increasing self-service adoption while reducing support workload • Continuous optimization of enterprise service catalogs • Best practices for maximizing business value with Service Optimizer