All CwR webinar recordings
Curated by: BMC Helix Events (420 videos)
OnDemand Recording, Employee Navigator in BMC Helix is an AI driven, multimodal, autonomous self-service assistant embedded in Digital Workplace. Designed to help employees complete tasks, resolve issues, and find information quickly through natural conversation. From your organization’s internal content, the goal of Employee Navigator is to: - Reduce ticket volume - Boost employee satisfaction - Enable faster resolution via intelligent self-service - Help employees “find knowledge, submit requests, and get answers” through conversational AI Key Characteristics: - Agentic AI Virtual Assistant - Employee Navigator autonomously: - Understands natural language questions - Performs tasks and automates responses - Retrieves data from multiple sources (DWP, knowledge, service requests…) Multimodal Interaction It accepts: Text input Images (e.g., error screenshots) Voice (converted to text; note that voice works best in English as of 25.4) Realtime, conversational responses Responses are streamed in real time for a fluid user experience.