A podcast by 37signals about the better way to work and run your business. Featuring Jason Fried and David Heinemeier Hansson, cofounders of 37signals (makers of Basecamp and HEY) and authors of books REWORK and It Doesn't Have to Be Crazy at Work. Hosted by 37signals' employee Kimberly Rhodes.
Curated by: 37signals (137 videos)
Customer feedback is valuable, but not all of it deserves a spot on your to-do list. In this episode, Jason Fried and David Heinemeier Hansson revisit a chapter from their book REWORK, sharing how 37signals filters feedback, why roadmaps can do more harm than good, and what happens when companies let fear drive their product decisions. *Key Takeaways* 00:00 – Episode preview 01:11 – Why writing down every customer request can work against you 04:20 – Handling feedback on the technical and open source side 09:58 – Why 37signals doesn't really use time specific roadmaps 11:33 – How vague promises set customers up for disappointment 15:22 – Avoiding promised feature regret 18:03 – Don't let the fear of losing customers steer your decisions 21:30 – Resisting the pressure to just "do something" *Links and Resources* Record or upload a video question for Jason and David — https://www.37signals.com/podcastquestion Watch The REWORK podcast on YouTube — https://www.youtube.com/playlist?list=PLwo5Hcps5IkBBAv1-_HPOMvC4Rn1p8lsQ Basecamp is the no-nonsense project management system. Sign up for free at https://www.basecamp.com HEY is a fresh take on email. Sign up for a 30-day free trial – https://www.hey.com/ Fizzy is a modern spin on kanban. Try it for free at https://www.fizzy.do Books by 37signals – https://37signals.com/books The REWORK podcast – https://37signals.com/podcast/ Jason Fried on X – https://x.com/jasonfried David Heinemeier Hansson on X – https://x.com/dhh Rework is a production of 37signals. You can find show notes and transcripts on our website https://www.37signals.com/ Leave us a video question at www.37signals.com/podcastquestion or send an email to rework@37signals.com, and we might answer it on a future episode.