The Product Success IT Asset Management (ITAM) architects, also known as Rangers, collectively boasts over 40 years of hands-on experience as both implementers and practitioners on the platform. We eagerly anticipate sharing a wealth of implementation insights, including tips, tricks, methodologies, and strategic approaches, to assist you in optimizing your utilization of ServiceNow Hardware Asset Management.
Curated by: ServiceNow Community (53 videos)
HAM Lifecycle Implementation Program - Video 1 of 3. Every hardware model in your CMDB needs lifecycle data - GA, End of Sale, End of Support, End of Life. In this episode, we normalize the estate, turn on Content Services, and run the Hardware Model Lifecycles report to find out exactly where your coverage gaps are before we try to fix anything. 00:00 - Introduction 00:06 - Stage 1 — Crawl: Establish the Baseline 06:07 - Step 1.1 — Validate Hardware Model Normalization 13:15 - Step 1.2 — Review Content Services Setup Configuration 14:52 - Step 1.3 — Generate the Hardware Model Lifecycles Report 19:54 - Step 1.4 — Measure Baseline Coverage 32:02 - Step 1.5 — Submit Content Requests for Critical Gaps 35:58 - More Information