Ask a Ranger: Hardware Asset Management

The Product Success IT Asset Management (ITAM) architects, also known as Rangers, collectively boasts over 40 years of hands-on experience as both implementers and practitioners on the platform. We eagerly anticipate sharing a wealth of implementation insights, including tips, tricks, methodologies, and strategic approaches, to assist you in optimizing your utilization of ServiceNow Hardware Asset Management.

Curated by: ServiceNow Community (53 videos)

---

Currently Playing: Now Assist for HAM: Help Repair Hardware Assets

A walkthrough of the Now Assist for HAM repair agentic workflow — three AI agents that validate repair tasks, route warranty and service agreement coverage, and guide technicians through AI-generated troubleshooting steps. We'll cover the workflow stages, configuration requirements, required roles, and a live demo showing the repair cycle in action.

---

Tracks in this Playlist

• Hardware Asset Management: Setup and Success Guide (Part 1)
• Hardware Asset Management - From Setup to Success - Part 2
• Request the hardware asset management plugin
• Installing the Hardware Asset Management application
• Guided Setup for HAM
• The Normalization Data Services plugin and its guided setup
• Exploring the Asset Administration Modules & System Properties
• Configuring SG-SCCM for IT Asset Management involves a series of steps to ensure effective setup.
• Hardware Asset Workspace — Complete Tour
• Installing the Content Library Portal
• Asset Lifecycle Automation tasks and how to use them
• Create a Stockroom using Hardware Asset Workspace
• Using Stock Rules for inventory control
• Creating and Utilizing Pallets, Aisles, and Spaces: A Guide
• Configuring Service Locations: Setup and Management
• Understanding Distribution Channels: Configuration and Implementation
• Performing an Asset Audit: A Comprehensive Overview
• Creating and Requesting a basic Service Catalog Item
• Creating an Inventory Stock Order: A Guide
• Source a Hardware Asset Request by initiating the appropriate fulfillment process.
• Source a request through a Transfer Order for smooth fulfillment.
• Source a request by employing a Vendor Purchase for streamlined procurement.
• To receive assets on a purchase order, follow these steps for efficient inventory management.
• Use Advanced Shipment Notification for efficient receiving
• Utilize the Asset Refresh flow to update or replace aged assets effectively
• Utilizing the Asset Reclamation Flow to reclaiming assets efficiently.
• Using the RMA Flow to manage Return Merchandise Authorizations effectively.
• How to Generate a Disposal Order
• Utilizing the Asset Donation Flow to Donate Your Assets
• An overview of Total Cost of Ownership (TCO)
• Using the HAM Success Portal to optimize Hardware Asset Management practices
• How to Remove Asset Records for Virtual Devices in Your Instance
• Asset Attestation Explained: Overview & Common Use Cases
• Installing Hardware Asset Management (HAM) – Part 1 | ServiceNow Webinar (July 8, 2025)
• Installing Hardware Asset Management (HAM) – Part 2 | ServiceNow Webinar (July 22, 2025)
• Mini Series: Asset Refresh Request Webinar Recording (August 6, 2025)
• Hardware Asset Management Normalization
• CMDB success advisor for Hardware Asset Management
• Beginner's Guide to HW Models
• Using the Asset Repair Order Flow
• Getting Started with the Loaner Asset Request Flow
• Mini Series: Total Cost of Ownership Webinar Recording (October 22, 2025)
• Prevent Automatic Updates to Hardware Models on Your Assets
• Hardware Asset Management - Asset Performance Tracking
• Now Assist for HAM: Generate Asset Insights — Full Asset Intelligence in Seconds
• Now Assist for HAM: Agentic Hardware Sourcing — Three AI Agents, Zero Manual Decisions
• How to Copy a Hardware Model from the Content Lookup Portal in ServiceNow
• Now Assist for HAM: Setup Guide
• Now Assist for HAM: Help Repair Hardware Assets
• Hardware Asset Lifecycle, Part 1: Build Your Coverage Baseline (Crawl Stage)
• Hardware Asset Lifecycle, Part 2: Close the Gaps with Templates (Walk Stage)
• : Hardware Asset Lifecycle, Part 3: Make It Stick - Custom Records & Quarterly Cadence (Run Stage)
• What's New in Hardware Asset Attestation?