Ask a Ranger: Hardware Asset Management
The Product Success IT Asset Management (ITAM) architects, also known as Rangers, collectively boasts over 40 years of hands-on experience as both implementers and practitioners on the platform.
We eagerly anticipate sharing a wealth of implementation insights, including tips, tricks, methodologies, and strategic approaches, to assist you in optimizing your utilization of ServiceNow Hardware Asset Management.
Curated by: ServiceNow Community (53 videos)
Currently Playing: Create a Stockroom using Hardware Asset Workspace
This video will guide you through the steps of creating a new Stockroom using the Hardware Asset Management - Inventory Workspace.
Tracks in this Playlist
- Hardware Asset Management: Setup and Success Guide (Part 1)
- Hardware Asset Management - From Setup to Success - Part 2
- Request the hardware asset management plugin
- Installing the Hardware Asset Management application
- Guided Setup for HAM
- The Normalization Data Services plugin and its guided setup
- Exploring the Asset Administration Modules & System Properties
- Configuring SG-SCCM for IT Asset Management involves a series of steps to ensure effective setup.
- Hardware Asset Workspace — Complete Tour
- Installing the Content Library Portal
- Asset Lifecycle Automation tasks and how to use them
- Create a Stockroom using Hardware Asset Workspace
- Using Stock Rules for inventory control
- Creating and Utilizing Pallets, Aisles, and Spaces: A Guide
- Configuring Service Locations: Setup and Management
- Understanding Distribution Channels: Configuration and Implementation
- Performing an Asset Audit: A Comprehensive Overview
- Creating and Requesting a basic Service Catalog Item
- Creating an Inventory Stock Order: A Guide
- Source a Hardware Asset Request by initiating the appropriate fulfillment process.
- Source a request through a Transfer Order for smooth fulfillment.
- Source a request by employing a Vendor Purchase for streamlined procurement.
- To receive assets on a purchase order, follow these steps for efficient inventory management.
- Use Advanced Shipment Notification for efficient receiving
- Utilize the Asset Refresh flow to update or replace aged assets effectively
- Utilizing the Asset Reclamation Flow to reclaiming assets efficiently.
- Using the RMA Flow to manage Return Merchandise Authorizations effectively.
- How to Generate a Disposal Order
- Utilizing the Asset Donation Flow to Donate Your Assets
- An overview of Total Cost of Ownership (TCO)
- Using the HAM Success Portal to optimize Hardware Asset Management practices
- How to Remove Asset Records for Virtual Devices in Your Instance
- Asset Attestation Explained: Overview & Common Use Cases
- Installing Hardware Asset Management (HAM) – Part 1 | ServiceNow Webinar (July 8, 2025)
- Installing Hardware Asset Management (HAM) – Part 2 | ServiceNow Webinar (July 22, 2025)
- Mini Series: Asset Refresh Request Webinar Recording (August 6, 2025)
- Hardware Asset Management Normalization
- CMDB success advisor for Hardware Asset Management
- Beginner's Guide to HW Models
- Using the Asset Repair Order Flow
- Getting Started with the Loaner Asset Request Flow
- Mini Series: Total Cost of Ownership Webinar Recording (October 22, 2025)
- Prevent Automatic Updates to Hardware Models on Your Assets
- Hardware Asset Management - Asset Performance Tracking
- Now Assist for HAM: Generate Asset Insights — Full Asset Intelligence in Seconds
- Now Assist for HAM: Agentic Hardware Sourcing — Three AI Agents, Zero Manual Decisions
- How to Copy a Hardware Model from the Content Lookup Portal in ServiceNow
- Now Assist for HAM: Setup Guide
- Now Assist for HAM: Help Repair Hardware Assets
- Hardware Asset Lifecycle, Part 1: Build Your Coverage Baseline (Crawl Stage)
- Hardware Asset Lifecycle, Part 2: Close the Gaps with Templates (Walk Stage)
- : Hardware Asset Lifecycle, Part 3: Make It Stick - Custom Records & Quarterly Cadence (Run Stage)
- What's New in Hardware Asset Attestation?