Ask a Ranger: Hardware Asset Management

The Product Success IT Asset Management (ITAM) architects, also known as Rangers, collectively boasts over 40 years of hands-on experience as both implementers and practitioners on the platform. We eagerly anticipate sharing a wealth of implementation insights, including tips, tricks, methodologies, and strategic approaches, to assist you in optimizing your utilization of ServiceNow Hardware Asset Management.

Curated by: ServiceNow Community (53 videos)

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Currently Playing: Using the Asset Repair Order Flow

In this video, we’ll guide you through the Asset Repair Order flow, a process that enables asset managers to easily request repairs for assets marked as defective or pending repair. Learn how to streamline repair management and keep your asset records up to date.

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Tracks in this Playlist

• Hardware Asset Management: Setup and Success Guide (Part 1)
• Hardware Asset Management - From Setup to Success - Part 2
• Request the hardware asset management plugin
• Installing the Hardware Asset Management application
• Guided Setup for HAM
• The Normalization Data Services plugin and its guided setup
• Exploring the Asset Administration Modules & System Properties
• Configuring SG-SCCM for IT Asset Management involves a series of steps to ensure effective setup.
• Hardware Asset Workspace — Complete Tour
• Installing the Content Library Portal
• Asset Lifecycle Automation tasks and how to use them
• Create a Stockroom using Hardware Asset Workspace
• Using Stock Rules for inventory control
• Creating and Utilizing Pallets, Aisles, and Spaces: A Guide
• Configuring Service Locations: Setup and Management
• Understanding Distribution Channels: Configuration and Implementation
• Performing an Asset Audit: A Comprehensive Overview
• Creating and Requesting a basic Service Catalog Item
• Creating an Inventory Stock Order: A Guide
• Source a Hardware Asset Request by initiating the appropriate fulfillment process.
• Source a request through a Transfer Order for smooth fulfillment.
• Source a request by employing a Vendor Purchase for streamlined procurement.
• To receive assets on a purchase order, follow these steps for efficient inventory management.
• Use Advanced Shipment Notification for efficient receiving
• Utilize the Asset Refresh flow to update or replace aged assets effectively
• Utilizing the Asset Reclamation Flow to reclaiming assets efficiently.
• Using the RMA Flow to manage Return Merchandise Authorizations effectively.
• How to Generate a Disposal Order
• Utilizing the Asset Donation Flow to Donate Your Assets
• An overview of Total Cost of Ownership (TCO)
• Using the HAM Success Portal to optimize Hardware Asset Management practices
• How to Remove Asset Records for Virtual Devices in Your Instance
• Asset Attestation Explained: Overview & Common Use Cases
• Installing Hardware Asset Management (HAM) – Part 1 | ServiceNow Webinar (July 8, 2025)
• Installing Hardware Asset Management (HAM) – Part 2 | ServiceNow Webinar (July 22, 2025)
• Mini Series: Asset Refresh Request Webinar Recording (August 6, 2025)
• Hardware Asset Management Normalization
• CMDB success advisor for Hardware Asset Management
• Beginner's Guide to HW Models
• Using the Asset Repair Order Flow
• Getting Started with the Loaner Asset Request Flow
• Mini Series: Total Cost of Ownership Webinar Recording (October 22, 2025)
• Prevent Automatic Updates to Hardware Models on Your Assets
• Hardware Asset Management - Asset Performance Tracking
• Now Assist for HAM: Generate Asset Insights — Full Asset Intelligence in Seconds
• Now Assist for HAM: Agentic Hardware Sourcing — Three AI Agents, Zero Manual Decisions
• How to Copy a Hardware Model from the Content Lookup Portal in ServiceNow
• Now Assist for HAM: Setup Guide
• Now Assist for HAM: Help Repair Hardware Assets
• Hardware Asset Lifecycle, Part 1: Build Your Coverage Baseline (Crawl Stage)
• Hardware Asset Lifecycle, Part 2: Close the Gaps with Templates (Walk Stage)
• : Hardware Asset Lifecycle, Part 3: Make It Stick - Custom Records & Quarterly Cadence (Run Stage)
• What's New in Hardware Asset Attestation?