SREcon18 Asia/Australia

Currently Playing: SREcon18 Asia/Australia - Pro Tip: Save Money on Outages by Having a Bot Do the Heavy Lifting

Cezar Guimaraes, Microsoft Humans are slow, unreliable and hard to train. Azure has saved many millions of downtime minutes by using a knowledgeable and intelligent Bot. This Bot enhances and automates impact assessment, mitigation and problem management from your incident management. You will learn about how to effectively run your outages and the strategy that we used to ensure that our solution was what our users wanted and would in fact lead to the immense time and cost savings that we predicted. We will share our guiding principles and lessons learned along the way. View the full SREcon18 Asia/Australia Program at https://www.usenix.org/conference/srecon18asia/program Sign up to find out more about SREcon at https://srecon.usenix.org